Z
Integration · Support
Govern your Zendesk agent.
Agents triage and reply to tickets — without mass-closing, exporting users, or touching admin settings.
The risk
What can go wrong when an agent holds Zendesk.
A raw Zendesk token lets an agent do anything the token can — no boundary, no record. These are the actions you don't want it taking on its own.
- Mass-closing or deleting tickets
- Exporting end-user / requester PII
- Changing triggers and automations
- Impersonating agents
The HiveKey policy
Scope it. Guard it. Log it.
Give the agent a role with exactly the Zendesk actions it needs, then guard the rest in the path.
Scope — granted
- ticket.read
- ticket.comment
- ticket.tag
Guard — enforced
- Deny bulk close/delete
- No user export
- Deny admin/automation changes
The proof
Every Zendesk action — allowed or denied — on one trail.
zendesk-agent · action log live
ticket_comment #5521 scope: comment allow
export users.csv guard: no export deny
Put your Zendesk agent under one policy.
See HiveKey scope, guard, and log your Zendesk agent and the rest of your fleet.